Two Types of Products:

Returns & Refunds

1 . Our Padel Tees (physical stock):

Our first run of tees are locally printed on the Gold Coast. Limited run.

  • Let's Play Padel Tee (white)

  • Padel Looks Good On Us (black)

  ✅ WHAT WE COVER

  •  Items that arrive damaged or defective — full refund or replacement, we pay return shipping

  • Contact us within 14 days with a photo and your order number.


✅ WRONG SIZE / CHANGE OF MIND

  • Refunds accepted within 14 days of receiving your order

  • Item must be unworn, unwashed, with original tags

  • ⚠️ Return shipping is on you

❌ NO EXCHANGES

  • Limited stock means no size swaps. Refunds only.

  • Need a different size? Return for a refund and place a new order — stock permitting.

📬 HOW TO RETURN

  • Email us at puntodulce.padel.au@gmail.com with your order number

  • We'll guide you through the process.

🚚 REFUNDS

  Back to your original payment method within 5-7 business days once we receive and check the item

2. Made-to-Order Products (POD):

Each print-on-demand piece is made just for you, so ❌ we can't accept returns or exchanges for sizing or change of mind — but we'll always make it right if something goes wrong on our end!

These Products are:

  • Accessories & Hoodies

✅ WHAT WE COVER

• Items that arrive damaged or defective

• Item Not Received: Contact us within 14 days with your order number and a photo, and we'll make it right.

🚚 REFUNDS
Approved refunds go back to your original payment method within 5-7 business days.

Your Australian Consumer Law Rights
Nothing in this policy limits your rights under Australian Consumer Law. If a product has a major fault, you're entitled to a refund, replacement, or repair — regardless of product type.

 Get in Touch
Email: puntodulce.padel.au@gmail.com

We're real people. If something's wrong, just reach out and we'll sort it.